Student Job - Customer Support Representative - Turkish Speaker

Online seit
16.02.2017 - 15:14


We are nothing without our users, so it is essential that we keep them happy. We are looking for a communicative individual who can represent trivago to our users in France. If you can bring a sense of professionalism and positivity as you work to keep our users satisfied, apply today.

What you'll do:

  • Use our customer relationship management (CRM) tool Zendesk to answer user requests and queries as you strive to provide them with the best possible support.
  • Check reservation details for trivago express bookings.
  • Fix incorrect information on trivago's website, for instance mismatched links.
  • Pass on errors that you cannot fix to the relevant team so that they can be resolved.
  • Answer user calls. Whether assisting with users’ bookings or listening to feedback regarding new features or errors that appear on our page, you will always have to communicate in a manner that is caring, professional and helpful.
  • Pass on feedback you receive to relevant departments so that we can benefit from it as much as possible.
  • Suggest improvements we can make to our current processes and assist with projects to drive user support forward.


What you'll definitely need:

  • Native-level Turkish and fluency in English (our company language).
  • To be seeking an exciting part-time position and to be available to work 20 hours per week.
  • Experience living in France.
  • To be currently studying.
  • Excellent written and verbal communication skills.
  • The ability to work well as part of a team to achieve a collective goal rather than striving solely for personal success.
  • A natural work ethic and commitment to whatever task is at hand.
  • Good Microsoft Office skills.
  • An empathetic yet persuasive manner and the confidence to conduct negotiations.
  • The desire to work in a lively, multicultural environment.

What we'd love you to have:

  • Some previous experience interacting with customers, whether this be from a customer support or user support role or work within the service or hospitality industry.

Life at trivago is...

  • The chance to work with adventurous people from over 60 nations to redefine the travelling experience for millions of people.
  • The freedom to embrace small-scale failures as a path to large-scale success.
  • The belief that factual proof, not seniority, determines which path to take.
  • The opportunity to develop personally and professionally with regular free workshops, seminars, sports and activities.
  • To find out more about life at trivago follow us on Facebook – @lifeattrivago

Additional information:

  • This a fixed-term position of 6 months. You must be free to work 20 hours per week.
  • Please note that your CV and motivation letter must be written in English.
  • We do not require the services of an agency for this position.
  • trivago GmbH is an equal opportunity employer. Applications from individuals with disabilities are welcome.


Apply online:
Please note we only process applications via this URL. If clicking the URL in this message does not work, just copy and paste it into the address bar of your browser.

Art der Beschäftigung


Firmen- und Kontaktdaten

trivago GmbH
40474 Düsseldorf

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Zeitraum der Beschäftigung
nach Vereinbarung